FAQ's


Frequently Asked Questions

How long will it take to get my order? Our current turnaround time is 2 weeks unless an item specifically says it is ready to ship. If you leave your e-mail during checkout you will get a message as soon as your order is ready to ship with tracking information.  If you need it sooner than that we do sometimes have a "rush my order" listing that can put your order on the top of the pile and be ready to go in 1-2 business days. Once it's ready to go we ship USPS priority mail 2-3 day. https://hammeredforge.com/collections/frontpage/products/rush-my-order

Can you just charge my card for the extra things I want to add on?  Unfortunately I can't charge your card. Our web server handles all of that securely and we never see any of your account information. You can purchase through this link or I am happy to send you an additional invoice.

Will it rust?  We give all our items a traditional coating of melted wax or cooking oil.  This works great inside but if left outside in the sun and rain it will eventually develop some rust.  It gets a beautiful dark patina but if it has more rust than you prefer you can sand it off with a bit of fine sandpaper and treat with something like coconut oil or vegetable oil.

Can I use one of your hearts as a trivet? Yes. We have lots of customers who do.  It doesn't have any insulating material like felt or cork so you could easily add that your self or just use your own judgement about the surface it is used on.  If a pot is hot enough and left on the heart long enough the metal of the heart will eventually absorb some of that heat as well.